Service Request Module
A browser-based work request system that improves your organization’s quality of service and response time
Through an easy-to-use browser-based web page, your customers will have the ability to easily submit requests for services online. This will improve the quality of service through faster response times and better communications. This advanced communication tool brings your work order software directly to end users eliminating both administrative time for data entry and lost requests.
Request Management provides your maintenance organization with the ability to operate in the most efficient and professional manner possible. At any time, end users can request repair work. If requests are converted to work orders through an easy to use validation screen, users are notified by e-mail of the status. During the entire process, your staff can automatically e-mail updates and notices to requesters as work progresses. In addition, your customers have the ability to review the request/work order status online and in real time.
Business benefits include the following:
- Improve communications with your customers by allowing them to submit requests from any location that has access to the Internet or your intranet.
- Substantially reduce calls to your work control center.
- Provide requesters with the ability to confirm receipt of a request automatically with request number and optional customized message.
The primary features of Request Management Module
- Submit and log requests for services in real-time from any location that has access to the Internet or your intranet.
- Confirm receipt of work request automatically to requester with request number and optional customized message.
- Generate real-time status reports (open or closed) for work requests and work orders by building, area, equipment, requestor, etc.
- Automatically send e-mail message to clients that work has been accepted or denied.
- Automatically send e-mail message to clients on changed work order status.
- Utilize LDAP support for user authentication.
- Employ SSL for encryption data transfer.
